Information for our customers
You can achieve high level quality service (from the viewpoint of your company). It can be brought to automatism, but at the same time a specific client shall not be noticed.
In this case, the priority will be service standards, but not customer feedback and loyalty.
Such questions are:
- whether the client will return tomorrow;
- whether his problems have been solved;
- whether he satisfied with the service - remain outside of the “quality service” process.